- Allianz General Insurance Company (Malaysia) Berhad (Allianz General) reaffirms its commitment to providing innovative and customer-centric solutions for vehicle protection with its Windshield Replacement On-the-Go service.
- Since the launch of Allianz Windscreen Replacement On-the-Go in 2020, Allianz General has served more than 2,500 customers.
- Initially launched in the Klang Valley in June 2020, this innovative solution provides Allianz Motor Private Car Comprehensive policyholders with a convenient, hassle-free service with zero documentation required. It offers replacement or repair for cracked and damaged windscreens at the customer’s location or their location of choice. Since May 2022, the service is available in major cities across Malaysia.
Allianz General's Windscreen Replacement On-the-Go also provides a seamless, cashless experience, featuring genuine glass replacements and a lifetime warranty. The service, accessible by calling 1800-22-5542, ensures that customers receive swift assistance without requiring lengthy paperwork. Allianz-branded service cars are dispatched to the customer’s location or location of choice within an hour, significantly reducing wait times and simplifying the repair process.
Allianz General Chief Claims Officer Damian Williams emphasised the customer-first philosophy driving the service's success. "Our Windscreen Replacement On-the-Go service is designed with our customers' convenience and safety as the top priority. The expansion of this service to more cities underscores our unwavering commitment to providing quick, reliable solutions whenever and wherever our customers need them."
Allianz General remains confident in its robust service offering. “As new players enter the market, we welcome the competition, which ultimately benefits all drivers. Customers rely on us in times of need and we hope that our established infrastructure, comprehensive service network, and unwavering dedication to quality give them the protection they need,” reassured Williams.
For those needing assistance, Allianz General customers can easily access the Windscreen Replacement On-the-Go service by calling 1800-22-5542. The service operates from Monday to Saturday, 9:00 a.m. to 6:00 p.m.
Allianz General’s ongoing efforts to enhance service accessibility and quality reaffirm its leadership in the insurance industry, ensuring that customers receive the best care and support on the road.
The addition of the hybrid trucks means the Allianz Road Rangers technicians are now better equipped to handle complicated towing jobs.
The Allianz Road Rangers hybrid trucks is a combination of a flatbed carrier and a spectacle lift, allowing two cars to be towed simultaneously, more so in the event two vehicles insured under Allianz General are involved in an accident.
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