Local call
1-300-22-5542
Land line
603 2264 0700
(If you are calling from overseas)
Contact Us
Reach out to a member of the team by filling in the form below and we'll get back to you as soon as possible
Customer service
Customer Contact Centre Business Hours
Monday – Friday: 9am – 6pm
Closed on Saturdays, Sundays & Public Holidays
Monday – Friday: 9am – 6pm
Closed on Saturdays, Sundays & Public Holidays
Address
Allianz Arena, Ground Floor,
Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Allianz Arena, Ground Floor,
Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Allianz Medical Repricing Hotline
Toll free
1-300-88-5542
1-300-88-5542
Customer Contact Centre Business Hours
Monday – Friday: 9am – 6pm
Closed on Saturdays, Sundays & Public Holidays
Monday – Friday: 9am – 6pm
Closed on Saturdays, Sundays & Public Holidays
Hospital admission & discharge
General insurance
Personal Insurance - Medical and Hospitalization
Allianz Medicure
(managed under Allianz Care Services)
Toll free: 1300-88-8322
Land line: 03-2099 1888
Personal Accident / Home / Employee Benefit
Allianz Shield Plus, HomeGuard, Allianz Care SMI and Group H&S
(managed under MediExpress)
Toll free: 1300-88-8388
Travel Insurance
(managed under Europ Assistance)
Land line: 03-7628 3617
Life insurance
Personal Insurance - Medical and Hospitalization
(managed under Allianz Care Services)
Toll free: 1300-88-8322
Land line: 03-2099 1888
Employee Benefits
Please refer to your respective TPA contact number behind your medical card
Allianz Road Rangers Roadside Assistance
24 hours a day, 365 days a year – Allianz Road Rangers will be there with you with just one call. This roadside assistance service is complimentary for cars and motorcycles with Allianz’s Motor Comprehensive policies.
Toll free
1-800-22-5542
1-800-22-5542
Land line
(if you are calling from overseas)
(if you are calling from overseas)
Learn all about the service here.
Allianz Malaysia head office
Land line
+603 2264 1188
Address
Level 29, Menara Allianz Sentral,
203 Jalan Tun Sambanthan,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Level 29, Menara Allianz Sentral,
203 Jalan Tun Sambanthan,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
24 hours Clinic Helpline
Local call
Note: The 24 hours Clinic Helpline is for Allianz panel clinics to contact in seeking assistance with administrative matters.
Outbound Call Centre (for general insurance only)
Toll free
1300 88 8833
1300 88 8833
Outbound Call Centre Business Hours
Monday – Friday: 8:45am – 5:45pm
Closed on Saturdays, Sundays & Public Holidays
Monday – Friday: 8:45am – 5:45pm
Closed on Saturdays, Sundays & Public Holidays
Email
OCC11@allianz.com.my
OCC11@allianz.com.my
Allianz locator
Find your nearest Allianz branch, agent, or panel service providers (hospitals, clinics, car workshops or windscreen repairs).
Whistleblowing
The Company has put in place the Whistleblowing Policy and Procedures (WBPP) to provide an avenue for our employees and Business Partners to report any possible misconduct they believe violates the Allianz Code of Conduct, any laws, regulations, order of regulators or any internal rules.
Allianz gives highest priority to compliance with legal requirements and internal regulations. When violations are detected at an early stage, appropriate actions can be initiated to prevent or mitigate damages to customers, employees, business partners and the company itself. If you have information with regards to a wrongdoing or violation of rules at Allianz, you can contact the Compliance Department via our Notice of Communication below.
Please note that this channel of communication is not intended for complaints that do not reflect a wrongdoing or violation of rules. Please raise such complaints regarding your insurance policy or any of our services to with the appropriate point of contact.
Allianz gives highest priority to compliance with legal requirements and internal regulations. When violations are detected at an early stage, appropriate actions can be initiated to prevent or mitigate damages to customers, employees, business partners and the company itself. If you have information with regards to a wrongdoing or violation of rules at Allianz, you can contact the Compliance Department via our Notice of Communication below.
Please note that this channel of communication is not intended for complaints that do not reflect a wrongdoing or violation of rules. Please raise such complaints regarding your insurance policy or any of our services to with the appropriate point of contact.
